Perbadanan Putrajaya
Piagam Pelanggan
DATA CHARTER FROM JANUARY TO MARCH 2019 (FIRST QUARTER)
NO | PROGRAM/ACTIVITY | QUALITY/ QUANTITY/ PERIOD | % ACHIEVEMENT |
1 | COMPLAINTS MANAGEMENT | ||
Respond to complaints | 15 days | 100% | |
2 | RENTAL APPLICATION | ||
(a) Approval for rental of the Dewan Persidangan (Conference Hall) in the Kompleks Perbadanan (Putrajaya Corporation Complex): | |||
i) Applications over the counter | 10 minutes | 100% | |
ii) Applications by mail | 3 days | 100% | |
iii) Internal applications | 3 days | 100% | |
(b) Approval of rental for the Dewan Serbaguna (Multipurpose Hall) in the Neighbourhood Complex: | |||
i) Applications over the counter | 10 minutes | 100% | |
ii) Applications by mail | 3 days | 100% | |
(c) Putrajaya Corporation's apartment rental approval | 14 days | Temporarily closed | |
3 | PLANNING AND DEVELOPMENT APPLICATION | ||
Receive, process and issue approvals/permits/permissions for applications when completed applications form has been submitted electronically (ES) and through the One Stop Center (OSC) counter by qualified individuals/applicants and the notification of acceptance has been issued. The types of applications are as follows: | |||
(a) Layout Plan Planning Permission Approval | 48 days | 100% | |
(b) Pre-Computation Plan Planning Permission Approval | 48 days | 100% | |
(c) Building Erection Planning Permission Approval | 48 days | 100% | |
(d) Building Erection Planning Permission Approval (single houses) | 30 days | 100% | |
(e) Temporary Building Erection Planning Permission Approval | 48 days | N/A | |
(f) KM Extension Approval | 48 days | N/A | |
(g) Building Name Approval | 48 days | N/A | |
(h) Change of Material | 48 days | N/A | |
(i) Temporary Permit Application | 30 days | 100% | |
(j) CCC (for record) | 14 days | 100% | |
(k) Building Erection Approval | 37 days | 100% | |
(l) Plan Amendment Approval | 37 days | 100% | |
(m) Minor Works and Modifications Plan Approval | 14 days | 100% | |
(n) Earthworks and Foundation Plan Approval | 30 days | 100% | |
(o) Road and Drainage Works Approval | 48 days | 100% | |
(p) Roadwork Plan Approval (Streetlights and Traffic Lights) | 48 days | 100% | |
(q) Work Permit Approval: | |||
i) Roads | 21 days | 100% | |
ii) Lane closures | 21 days | 100% | |
iii) Night | 21 days | 100% | |
iv) Material Transport | 21 days | 100% | |
v) Logistics Routes | 21 days | N/A | |
(r) Landscape Plan Approval | 48 days | 71% | |
(s) Fence Construction Approval | 30 days | N/A | |
4 | MAINTENANCE MANAGEMENT | ||
(a) Road maintenance, Drainage system, Flyover, Streetlights/Park routes, slopes and other related components. | |||
i) Critical and required prompt repairs | Within 24 hours | N/A | |
ii) Non-critical | 14 days | 100% | |
(b) Building Maintenance and other related components. | |||
i) Critical and required prompt repairs | Within 24 hours | N/A | |
ii) Non-critical (cost does not exceed RM 20,000) | 14 days | 100% | |
iii) Non-critical (cost exceeds RM 20,000) | 60 days | N/A | |
(c) Respond to traffic signal problems: | |||
i) Hotline Complaints | Within 24 hours | 100% | |
ii) SISPAA complaints | 3 working days | 100% | |
(d) Respond to fallen trees: | |||
i) Critical area (road, house area, office area, area which upset public interest) | Immediately (within 24 hours) | 100% | |
ii) Non-critical area | Within 2 days (14 days estimated response time) | 100% | |
5 | LICENSE APPLICATION | ||
(a) To approve business premise license (express process) | 1 hour | N/A | |
(b) To approve business premise license (normal process) | 18 working days | N/A | |
(c) To approve business signage license (express process) | 1 hour | N/A | |
(d) To approve business signage license (normal process) | 14 working days | N/A | |
(e) To approve all license renewal | |||
i) Premise | 10 minutes | N/A | |
ii) Business signage | 10 minutes | N/A | |
6 | PAYMENT | ||
To proceed the payment after complete document received | 14 days or following the term of agreement/contract | 100% |