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    • Perbadanan Putrajaya

    Piagam Pelanggan

    DATA CHARTER FROM JANUARY TO MARCH 2019 (FIRST QUARTER)

    NOPROGRAM/ACTIVITYQUALITY/ QUANTITY/ PERIOD%
    ACHIEVEMENT
    1COMPLAINTS MANAGEMENT
    Respond to complaints15 days100%
    2RENTAL APPLICATION
    (a) Approval for rental of the Dewan Persidangan (Conference Hall) in the Kompleks Perbadanan (Putrajaya Corporation Complex):
         i) Applications over the counter10 minutes 100%
         ii) Applications by mail3 days 100%
         iii) Internal applications3 days 100%
    (b) Approval of rental for the Dewan Serbaguna (Multipurpose Hall) in the Neighbourhood Complex:
         i) Applications over the counter10 minutes 100%
         ii) Applications by mail3 days 100%
    (c) Putrajaya Corporation's apartment rental approval14 days Temporarily closed
    3PLANNING AND DEVELOPMENT APPLICATION
     Receive, process and issue approvals/permits/permissions for applications when completed applications form has been submitted electronically (ES) and through the One Stop Center (OSC) counter by qualified individuals/applicants and the notification of acceptance has been issued. The types of applications are as follows: 
    (a) Layout Plan Planning Permission Approval48 days100%
    (b) Pre-Computation Plan Planning Permission Approval48 days100%
    (c) Building Erection Planning Permission Approval48 days100%
    (d) Building Erection Planning Permission Approval (single houses)30 days100%
    (e) Temporary Building Erection Planning Permission Approval48 daysN/A
    (f) KM Extension Approval48 daysN/A
    (g) Building Name Approval48 daysN/A
    (h) Change of Material48 daysN/A
    (i) Temporary Permit Application30 days100%
    (j) CCC (for record)14 days100%
    (k) Building Erection Approval37 days100%
    (l) Plan Amendment Approval37 days100%
    (m) Minor Works and Modifications Plan Approval14 days100%
    (n)  Earthworks and Foundation Plan Approval30 days100%
    (o) Road and Drainage Works Approval48 days100%
    (p) Roadwork Plan Approval (Streetlights and Traffic Lights)48 days100%
    (q)  Work Permit Approval:
         i) Roads21 days100%
         ii) Lane closures21 days100%
         iii) Night21 days100%
         iv) Material Transport21 days100%
         v) Logistics Routes21 daysN/A
    (r) Landscape Plan Approval48 days71%
    (s) Fence Construction Approval30 daysN/A
    4MAINTENANCE MANAGEMENT
    (a)  Road maintenance, Drainage system, Flyover, Streetlights/Park routes, slopes and other related components.
         i) Critical and required prompt repairsWithin 24 hoursN/A
         ii) Non-critical14 days100%
    (b)  Building Maintenance and other related components.
         i) Critical and required prompt repairsWithin 24 hoursN/A
         ii) Non-critical (cost does not exceed RM 20,000)14 days100%
         iii) Non-critical (cost exceeds RM 20,000)60 daysN/A
    (c)  Respond to traffic signal problems:
         i) Hotline ComplaintsWithin 24 hours100%
         ii) SISPAA complaints3 working days100%
    (d)   Respond to fallen trees:
         i) Critical area (road, house area, office area, area which upset public interest)Immediately (within 24 hours)100%
         ii) Non-critical areaWithin 2 days (14 days estimated response time)100%
    5LICENSE APPLICATION
    (a)  To approve business premise license (express process)1 hourN/A
    (b)   To approve business premise license (normal process)18 working daysN/A
    (c)   To approve business signage license (express process)1 hourN/A
    (d)  To approve business signage license (normal process)14 working daysN/A
    (e)  To approve all license renewal
         i) Premise10 minutesN/A
         ii) Business signage10 minutesN/A
    6PAYMENT
    To proceed the payment after complete document received14 days or following the term of agreement/contract100%